I spent over 10 years at Comcast, working within the DevX organization, and my experience was painful. Layoffs are a regular occurrence at Comcast, but unlike other companies, they tend to do them quietly and in batches—often around the holidays, making the timing feel even more heartless. Over the years, I witnessed the company cut many of its older, more experienced employees, including many individuals from diverse backgrounds, despite all the corporate talk about diversity, equity, and inclusion (DEI).
The company's DEI messaging is just that—messaging. In reality, they're quietly pushing out the very employees who built the company's foundation. While they spend millions on Net Promoter Score (NPS) programs, they fail to recognize that customer care is not just a "necessary evil"—it's an essential part of building loyal, long-term relationships with customers. Unfortunately, they don't see it that way, and their treatment of employees reflects this.
Comcast's leadership clearly doesn't understand the long-term damage they're causing. Many former employees, like myself, are now choosing to take their business elsewhere, and I know countless others who have stopped supporting them entirely because of the way they treat their people. And yet, a few employees on social media are constantly posting about how great the company is, but don't be fooled. The reality for most of us is vastly different.
Every day, you walk into work wondering if it'll be your last, with no security or trust in the company's commitment to its people. Then, after the inevitable happens, you watch others post about offsite trips and celebrations as though nothing is wrong. It's disheartening and frustrating to see such a disconnection between what they say and how they treat their workforce.
If you're considering working for Comcast, be aware that beneath the glossy surface, there's a profoundly toxic culture where employees are expendable and loyalty doesn't matter. I wouldn't recommend working here—especially if you have years of experience and a strong sense of integrity. You'll be treated as a number, not a valued team member.