Store Manager told us this week that we lost our OOM position and a CXM role. Our OOM was on LOA and won't be coming back so now the SMM will have to do both jobs. Our CXM job was open before the holidays and now it is just eliminated. Every manager in the store now has a lot more responsibility and has to spend even more time as floor coverage in Executive in Charge shifts each week.
We also lost our detective and personal stylist, so now we don't have any AP in the building and nobody to help with setting up and coordinating events. We have so much AP activity in the building, not sure how we are going to survive this year 40% less management in the store and no AP. We also heard that the NPS goal for the new year is 80 which something like only 10 stores in the company achieved this year. What an unrealistic plan for 2025 with huge reductions in talent and resources while also increasing goals to unrealistic levels.
Anyone else hearing about these reductions for next year and new goals?