Does anyone who work with offshore support teams (India) have issues with them waiting for someone from the US to resolve overnight issues? Why are they even around if someone from the US will fix the issue anyway. This is also concerning as it seems like Schwab will be moving positions offshore.
Also, does anyone have issues with their communication? I can't understand them sometimes.
Offshore always waits for me in the morning to fix any issues. It takes away time from the more important work that I am actually being reviewed on. Yet somehow I only "meet" expectations.
Pro tip: turn on captions during calls to help you with accents or quieter speakers.
If they outsourced everything, who would be secretaries for them? "Can you page?" Are your fingers broken? If you are in the paging system, then YOU can page! I think each team has one...MAYBE two people that know wtf they are doing. That's why you get so many crickets on tech calls. Also, if YOU need something, they drag their feet but if THEY need something? It's critical! These test jobs are holding up other test jobs!! I saw one recently where offshore was relying on other offshore to fix their problem. Big nothing burger for like three hours.
Offshore is horrible in my dept. They do a lot of “grunt work” (we wouldn’t even need to do if our systems were better), but constantly mess stuff up. Constantly misunderstand clear instructions. Constantly route things around and around to the wrong places, creating delays in completing simple items and the appearance that they’re doing work when they’re not. I’ve been told that turnover for them is insanely high, so it’s like somebody takes a job for a few months and hops to another without ever truly learning the systems/processes. I’m not angry at them per se, just at the fact that we even “need” them.
Outsourcing our entire dept to India would be a veritable disaster from all I’ve seen, but it wouldn’t surprise me with the way Schwab runs things. We’ve been told by directors that the plan is to eliminate the need for those outsourced jobs, but I’m not holding my breath lol
Becuz as u can see we cant understand nor can we speakem english
I am not upset at offshore workers and don’t want to speak poorly of them, they are simply pawns and likely way underpaid.
But I have almost lost many multi million dollar clients because paperwork goes offshore first, then often sits without anything being done, sometimes they’ll notate why they can’t do it and it just sits there. you reach out to the processor and get no response. You reach out to whatever onshore team and they say they will ask that it is assigned onshore, but this is an “extreme exception.” It takes two days to be assigned onshore.
Or, worse, it goes offshore. You ask before hand if it can go onshore as it’s something complex. The answer is no. Offshore spent understand and messes it all up. You then create another case and have to fight for it to be sent onshore. Often you need director level approval to do so.
How much money are we really saving when things that should take 24 hours or less end up taking over a week and needing to contact upwards of ten different people + your manager and sometimes director?
How much money is saved when the reputation we have with all clients, not to mention clients with millions, have their simplest requests sc--wed up over and over again? Often, those requests are to join a service that Schwab gleams fees off of them for?
Only way it will be fixed is if clients leave en masse, but there are about 3 jobs for every offshore job at Schwab to make sure clients don’t see if everything is held together with duct tape. And if they do see it, it’s your fault for not hiding it better.
H1b will neither get gc . Nor they will have us citizen children. As person should be happy or sad . Seems they are new s-laves of usa. And jokes but property where they are used like golden goose
And we now have Usha Vance on our side. It is a glorious day for offshore.
That why you have onsite lead/coordinator, if they are not able fix or find solution then you have ask related service compnay why.
This onsite coordinator/lead/manager are slugging in same project for decade , should moved out schwab.
They are main reason why Offshore s**ucks, initially this onsite/lead/manager put them in bad light so that they can survive.
Here are step
3 Why offshore was not aware
==================Here are steps H1B in Schwab================
They are even more phatic people ,
They will try blame Service/Onsite and offshore for there own shortcoming
OP you are not wrong - it is a big screen. They want the n$tw$ts in $ndia so they can pay them less but yet the people in the US constantly have to step up and do their work-totally ridiculous
To take your jobs