What Forrester needs to consider is that AI is providing more pointed and accurate insights and industry knowledge than their analysts can - without the bias of 'customer-orientation' or 'what we learned from inquiries'. This will be a slow blead in 2026/27.
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any big names gone or just individual contributors?
Correct. CSS = Customer Success. Their role is going to be moved to India. They can pay tens of thousands per role less by moving out of the US.
CSS - is the Customer Success team?
Legal?
Technology Dept. lost 15 today.
Yep, currently in the call. We lost 15 total.
The entire CSS org is being laid off. Operations will be moved overseas. Analysts are also affected.
With a cut that deep, I can't imagine any team will be totally unscathed.
all CSS teams apparently
Does anyone know what departments are being affected?