Today, many skilled professionals in the US were affected by layoffs, a deeply challenging experience, especially given the current state of the tech sector. The ongoing shift from domestic talent to significantly lower-cost offshore labor has had a detrimental impact on the quality of work across the industry. This decline is largely driven by private equity strategies and aggressive cost-cutting measures from mid-to-large enterprises.
Affected roles include:
- TAMs (though not all transitioned to ATS)
- TAM Managers
- Escalation Engineers (NetScaler and CVAD)
- Incident Response teams (US and EMEA)
- * ATS / aka former SE (stuck around final commission)
- * Sales Managers
- * Red Account
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* Marketing (at least until the next public event, with bonuses reportedly withheld)
Dublin Support counterparts
It remains unclear whether options for re-badging under HCL or other arrangements have been offered.