All E-CSP roles are gone, who will do their work
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E-CSP = Enterprise Customer Success Partner
No one knows what the role is because they don't really do much work in the first place. Not surprised this role is being eliminated as it doesn't bring a whole lot of value to SAP.
They basically help customers with their cloud journey acting as a SPOC for escalations. Basically doing work that an AE should be doing with the support of the onboarding team.
Right, no one knows what the enterprise architect role actually does. And it is nothing like a typical enterprise architect that had deep process knowledge. SAP EA is all about memorizing the EA mythology and all the forms.
j6+1jgxkt2pn - I was a ERP Public Cloud E-CSP for a year before I took the VERP end of this past April. 99% of AE’s didn’t even acknowledge our existence on VAT teams. Now they are going to do that job?
They refused to introduce us to key customer contacts until we saved their @$$e$ behind the scenes. They would not touch yet alone maintain CRM customer contact data that was often 6 or more years out of date. Some accounts were top 50 global accounts.
I had to use LinkedIn and my own paid subscription people finders to “pioneer” a technique for my team to update contacts with zero AE or VAT input. Only after wasting days and weeks at that could I begin a stakeholder analysis and begin to know whom at the customer I should be directing success planning and day-to-day solution management. Thankfully I was able to share these tools with my team before fleeing Shawshank. I nearly laughed to death when you said “AE”s would plug the gaps. Good luck.
Most part will go to Account executives and another part to Enterprise Architects (EA) in CS&D. That's what has been presented by EMEA leaders at least. Problem is that EA role has no candidates right now because in fact it's a bullsh-t role and not a real job of EA.
Of course, account executives won't know now because if they do, it won't be good for business in Q1 2025...
But the whole "remove-these-csm/csp-roles-asap" will be catastrophic in the long term.
I think they mean Enterprise Customer Success Partners
What groups? Who did they report to previously?
Enterprise-Customer Success Partner.
Do your d@mn homework.
E-CSP. Nobody knows what that is.
Never heard of this group
Is that a name for onboarding?
The role has been eliminated on a global basis!
What is E-CSP?
Gone or moved to CS&D Board Area ?