Any other folks on here work In fufillment and have equipment issues? We have new “g-ns” to locate our “pics” but they are very unreliable. They’re constantly disconnecting, don’t beep or barely beep. No reaction from management but an “oh well attitude.”
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Registers CONSTANTLY downloading CRU coding or needing to reconfigure the sign pads.
Stores got "gaskets" for the sleds to keep the cradle attached to the sleds and not move around.. Hopefully that helps with the disconnecting issues.
We had Macy's Techs that cared, that is the difference. They were part of the stores team. It should not matter how many accounts NCR has. If you care you do the job right. There is no accountability on their part. I hear the same thing repeatedly from my stores. NCR responds , closes case with lack luster performance and walks out the door.
For us those problems started happening when we made the move to ONE X. When we were using the Fulfillment App it wasn't that bad.
Macys let go of too many Techs who actually cared and were held accountable. NCR treats their people like cr-p and covers several accounts not just Macys. Macys has a 5 year service contract with NCR and are over 3 years in. It’s all numbers but there are people who try to get answers and not just leave once tickets are closed. At least on my team our Management follows up. Macys needs to do a better job communicating and opening tickets despite the pain it is to call the Help Desk. Bad decision on that one Macys making all of your sites call in even for the lower level issues
If you got to reset your honeywells it's on mymacys.. just search for it. They're unloading all the tech work onto the stores unless it's actual broken hardware.
NCR! What a joke! They do nothing. Close a case and walk out the door. Here that Mr. CEO! Broken cr-p everywhere. When regional comes we are told to stash it. No one cares!
Turn off sled (hold power) and turn it back on, make sure you're not in the picklist, and resume. I've seen that work. Go back to the old one if you can. Team adopted them for 1 day and went running back.
I can tell you as someone who services this equipment that the registers are slower due to all of the software and updates running on them. The newer XR7 registers are quicker for the few locations that have them. The newer RF equipment has not worked out very well and you’re right about the disconnecting Bluetooth issue. We have alerted Macys Tech of this issue and they made an adjustment but still hearing of the issues. Please let your NCR Tech know of these issues and they will do what they can but might be limited with a lot of these Macys software and programming issues.
You should already know where the product is. Our older equipment didn’t have a beeping function, you just had to find it. I like the old scanners better. A lot less trouble and time wasted trying to fix them
About a month ago, the old registers started to get slower to checkout customers.