While I'm mentally preparing to be laid off and doing my best to increase the chances of getting a new offer as soon as possible, I'm trying to recall exactly when everything went downhill here.
Because it used to be really nice to work here. If not nice, then at least tolerable for most, which is no longer the case.
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(I am a former ADP/CDK employee as well.) Yes I remember 2018 well. That is then remote support and remote VICs were told go they were going to the new Norwood office, or they no longer had a job. We lost a lot of people during that time. I remember they lost so many that BSC II, III were pulled from the road to work support (Service Connect) and to work in forms from home until Norwood was up and staffed.
Well said, Anonymous ("I'm a former ADP / CDK employee. When Dealer Services was ADP..) - I am a former ADP/CDK employee as well. I can remember back in the 08-12 timeframe we would often hear and brag about our win rate against R&R. People felt secure (maybe too secure) and we all cared about what we did.
I'd even say that after the spin-off - 2015-2018 it wasn't horrible. There was at least a direction. To me the big turning point was the July 2018 layoff. It was foolishly devastating (laying off business critical positions with no backup plan). The team I was part of had all of our managers let go, and we were directionless for almost a year. Nobody above us seemed to care. At that point I realized CDK did not care about our customers or services anymore, we existed to make activist investors money. It is still that way, the blood and life of CDK is being sucked out until there will be nothing left.
I'm a former ADP / CDK employee. When Dealer Services was ADP, it was a wonderful place to work. In 2015 when ADP sold dealer services, it become CDK, that was end of the line for CDK. Today, they have less than 30% market share, down from 80%, all of the support is farmed to India, other than the DMS, they own very little of the add-on applications they sell, and recently sold off their Europe operations. The industry interrupter Tekion will be the final dagger that ki-ls CDK forever, as they are unhooking CDK, R&R, and Dealertrack at a very rapid pace, and CDK can never, and will never recover simply because they have zero innovations, outdated; cut & paste DMS, and nothing the industry considers exciting or valuable that will move their business to the next level. This is the final goodbye to CDK, as it should be.
The spinoff in 2014 (2015?). When it ceased being ADP.
We spun off without any debt which made us a super juicy target for activist investors. Having a margin half of what Bob was already squeezing out of R&R didn’t help either. Those initial reports brought even more eyes to that fact, allowing them to secure board seats, and it was all downhill from there.
Right from spin-off, we were set up for failure.
Totally agree that the spin-off was the beginning of the end. Your time is better spent looking for another job
It all went downhill the minute they spun off from ADP and became CDK. Should have just folded the company then. Everyone needs to get their resumes updated and find a real company to go work for. There are a lot of jobs out there. The grass is greener out of that dump!
October 1, 2014
July 12, 2022.