"...And they treat their customers the same way"
Da fuq? Not sure how you come to this deduction, but the level of support that we provide, the amount of hand holding that we do, the amount of customization we are willing to do, the amount of white glove support we provide - I don't know how you can possibly say we don't care about our customers, especially when comparing to modern software companies! Of course, you could say that the self service and usability capabilities of other products are much greater, but the level of functionality and tunability is also monumentally greater with Teradata. But this is a case of wanting your cake, and wanting to eat it too: every time engineering tries to simplify something, there is a push - often from a single customer - to keep some legacy function or capability. So we keep caring about our customers, and attempting to minimize any hard requirement for modernization of their existing workloads, at the expense of extreme investment in engineering, support, and proserve.