I think ISM is really putting a lot on SMMs and Visual Captains, particularly. Retail is difficult enough as it is POST COVID, but ISM makes it a lot harder. In theory, it might be a good idea if every store had the perfect team, colleagues, fixtures, assortment etc., but that’s just not the reality. They should have started this right after people were coming back from furlough in 2019 or waited a bit until things stabilized. It will take another 2 years to get to a better place with all of this. But yes, everyone is doing more with less and that’s why we all feel beyond overworked compared to years past. I hope it gets better. This is my last Holiday season. I don’t have it in me physically and mentally, and I can’t do this again next year, that’s for sure.
@yyf+1jQMGagb makes an excellent point.