what drives me nuts is that all of these people making all of these horrible decisions have never worked in a store or possibly ever set foot in one. They don’t understand the impact and don’t care. They get paid to answer emails and deliver bad news.
This right here. How many higher-ups do you think would last a day, not to mention a week or a month having to do our jobs? None of them. They have no idea what's going on here but that doesn't stop them from trying to "improve" things. Ridiculous.