Someone mentioned customer satisfaction here. Customer satisfaction used to be very important but now the situation is much different. Citrix doesn't seem to care at all anymore.
There are too many reasons for dissatisfaction, aren't there?
7 replies (most recent on top)
Citrix was a good place to work until 2015, after it started to go down the drain slowly but surely , it's now hitting rock bottom, it is just a playground for big investment companies and customers are the Least of their Worries, same as employees , such a shame and very sad indeed
The only customer interaction is there when there is money to pick from the pocket from the customer.
Even if the customer is not in need of legacy VDI technology. They just tell you the most BS sugar coated marketing fairytale.
Most top management people have absolutely no customer interaction so they do not see any value in customer relationship, they only care about profits and margins. I am leaving in the near future but i can't wait to open a new chapter
Customer satisfaction went to the bottom of the list when Mark T left. Since then profits and squeezing the lemons has been top priority. I dont mind focusing on profits but it has to be done carefully and with balance. With the amount of people and experience that has left Citrix this year, it will take at least 2 years for the company to recover BUT that is assuming the new management makes the right decisions.
Lots of skilled escalation engineers have left so far and more are on the way out. those that haven't handed in their resignation yet would have to be looking.
Id love to hear real customer feedback on their opinions of Citrix now.
customer satisfaction is directly proportional to the amount of skilled escalation engineers.
You lose those guys, you take a hit in support. big hit. and i dont know how many we lost ... i stopped counting.
It's not about caring, but a lack of skilled employee resources. The reasons for the customer exodus will be compounded by the continued shrinking of a support organization that can't backfill open positions due to the company's reputation and current financial status.
So, you should expect customer satisfaction to spiral downwards. It's unavoidable.