World wide service will be adopting the same model as TESS! The service dept management teams will be consolidated and go to a 24 hour revolving clock! Likely to be Singapore, Norway, and Houston! Depending on the time of day that is the management team that will handle the, customers, techs, emails or anything concerning the job!
This will spread the management side of the job across the entire country and reduce the number of office staff needed at all service locations, most locations will remove all office staff!
The techs will be used based on competency levels, experience, and performance! With the biggest metric being cost reduction when dispatching!
The idea is no matter who answers the phone the management team can determine the qualified technical needs for the job and then determine what techs meet the competencies required!
They will then be able to determine what tech will be the closest and most efficient at getting to the job!
This idea will reduce overhead cost worldwide, and greatly reduce mobilization cost!