If they truly want to fix this and turn it around they are going to have to put money back into payroll and give the stores back some control. Let stores get back on track with merchandising and inventory and customer service. Go back to thebasics. That may turn this around. Not a bunch of rewards and lengthy check out and continuous aisle changing or constant zip line tasks. We know what to do. Give us back the ability to do it.
It is as simple as this. Yes, sometimes changes are necessary but sometimes it also is necessary to recognize what works and make sure to keep doing that same thing. When you try to fix something that isn't broken, you end up breaking it. And that's exactly what happened here.