It’s a colossal failure on so many levels. I am at one of the 53 stores that rolled this out last year and we still can’t get it together. I can’t think of one positive thing other than the fact that it reduces costs. People are unhappy, Customer Service scores are in the toilet and the stores look like a dog’s breakfast. The creators of this program should be fired and the CEO too for approving this mess. I have customers taking pictures of the mess and posting them on social media. I’m wondering if this will make bigger news. Not the way to set innovative retail trends. Our customers expect more. DO BETTER Macy’s Executives!!
This was originally posted by @3aqk+1hPsjhph, I think it needs to be seen by more people, hence the repost.