An incredible number of people are leaving. I don't know anyone who intends to stay here for long. On the other hand, Citrix is doing nothing to at least try to keep all those people who are leaving. Are they aware that it will be increasingly difficult to replace all these people? I hope they don't think the problem will go away on its own.
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I joined a Citrix sales team less than a year ago. I've talked to lots of our customers. Many complain about the low-quality customer service, but they do nothing to change their situation. They have a choice. They can choose another vendor, but don't bother.
Perhaps there's only one thing worse than a long-time Citrix employee that's afraid to take action and improve their situation, and that's a long-time Citrix customer who is very dissatisfied and yet tolerant of the lack of skilled support.
In both cases, this isn't loyalty, this is apathy. It's pathetic. That's why I'm leaving.
The trend is somewhat ironic because the people that should have left (all those 10+ year employees) are still hanging on while they wait for their anticipated layoff windfall. Meanwhile, frustrated Citrix customers have to rely upon these people for product support.
Their response to customer requests for help: "sorry, but you're confusing me with someone who actually gives a sh-t about your problems. I don't care, but I stay anyway."
I've heard only rumours about support being outsourced. It's there proof of this?
Uh, have you dealt with Networking or Cloud tech support in any way the last 3+ years? It's mostly India or Costa Rica on the networking side. There are a few guys left in the US but probably less than 5%.
Citrix is a company in crisis due to inept leadership and failed strategies to restructure the business from its legacy VDI product roots. Besides, savvy customers already understand that there is no end in sight to the support challenges. I agree the skilled employee 'brain drain' problem will take years to resolve. Frankly, Citrix may never recover from the current situation. Sad, but true.
I've heard only rumours about support being outsourced. It's there proof of this?
Support was and is being replaced overseas and we all see what a sh!# storm that has turned into. Sev1 cases waiting hours, cases being escalated and taking 5 times as long to get resolved as prior years. Overseas hires won’t do anything other than add the final mail on the coffin at which point they’ll probably just sell off ICA and be done with it.
Exactly. The ELT made decisions (or failed to do so) that got us into this position. It’s solely on them. They are inept but convince themselves they aren’t.
When you participate to meetings with Higher level executives , you start to understand that No one has a clue of what will be the next move so people keep on leaving the company as expected, maybe it is what they want
During my long career at Citrix, it took about 1.5 to 2 years to recover from every layoff. They would layoff folks and pretty much rehire the same amount 6 months later but then comes the time it takes for training and experience (2 years IMO). It was a constant cycle, always at the 2.5-3 year mark when things started to get back to normal and another bad layoff would happen, rinse and repeat.
This time you have a recent layoff in Nov and an insane amount of attrition. I am guessing the new owners are not coming in to start filling headcount right away, if anything they may look at more cuts. Then at some point they will start hiring (overseas) and it will take time to find, train and get those people to a decent level.
My guesstimate is that it will take 2 to 3 years to recover Citrix assuming great leadership.
Regarding current ELT, I dont think they care, or if they do care it appears they dont have the necessary skills to handle the current situation. Remember they are getting a fat paycheck and stocks out of all of this regardless of how the company does.
Replace with low cost overseas workers. Can be learned. Or it’s being put into a support mode
Part of the playbook?