As a long time Macys employee, I’ve seen terrific ,talented , experienced, invested store management. ….but that’s in the past. I am now seeing an extreme decline in who the company is hiring and promoting to run stores. Our store sales and online sales continue to be pretty strong…..but the store is a disorganized mess both front and back of house. Management is inexperienced, not hard working , doesn’t teach or coach associates …and certainly does not set any professional example .The store manager is in late ,out early, takes many days off a week… Put away racks flood the selling floor, back of house stockrooms and closed fitting rooms are a mess with fixtures and stock. The
bathrooms are usually dirty. Sales managers are clueless…drinking coffee on the floor, vaping every half hour….or sitting in the office. We recently had a regional senior management visit. Dogs and ponies, smoke and mirrors…got us through. …prior to the visit we were flooded with help from other stores to clean up our mess. The regional team was presented with a totally fake store to make them believe this is how we run. Once they left, all the put away racks came back out to the floor from the fitting rooms they were stuffed in…..where they remain for weeks. Is this how other stores function?
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“Terrible store management” describes an experiential store in the northeast. It sounds like these are universal Macy store problems. Are regional and the level above management so blind or willfully blind to the true customer and associate experience of shopping or working in Macy stores? I can only assume lack of completion is the key to how Macys can survive.
Guessing this is a MN store
This sounds exactly like my store…JG is coming to visit soon and all he-l is breaking loose. He should really walk BOH. That’ll give him the real picture.
San Francisco and Sacramento area has all changed. It’s so sad.
Sounds like the South Hills Village
store.
Just got fired from a store where they recycle former employees back to positions of power. They surround themselves with their friends from the past and use the other’s to do all the work. When they are challenged about it, they turn on you and use their power to get rid of you and support their friends.
Let’s see how that goes when their friends have to a actually work.
Very same scenario at my store. Macys is hiring people that have absolutely no experience or people skills to run their stores. Maybe they come cheap but their total disrespect and disregard for the long tenured and valuable employees is disgraceful. I believe their job must be to run all the seasoned employees out to make room for part time, no benefit associates. It’s clear when you go into a store and only see employees with their earbuds and phones in hand. No work ethic anymore in stores.
This is so very true. Same thing in my store. Management has declined heavily. They are hiring barely qualified people who don’t know what they are doing and have no clue about Macys policies and also extremely lazy. It’s like hiring someone straight out of high school to be a manager as their first job. That’s how little experience new management have. At least try to train them a little bit before unleashing them upon us employees. Then whenever there is a visit, all of management goes crazy to prepare for the visit and make it seem as the store is perfect and perfectly run when it barely is.
Wow, except for your comment about "vaping" I thought you worked at my store. I don't know which store you are from, but the situation, as you describe it, must be universal.
I don't even know what to say. It's sad. Management has talked about "changes that are coming" and frankly, things have changed: from bad to worse.
We are all dancing as fast as we can and the job has become impossible. I no longer feel this company has a realistic plan to survive.
Today the stock market dropped 800 points and two major financial firms are warning of a looming recession that will probably take more than 2-years to turn around. The execs at Macy's had best figure it out ( more qualified and better paid staff) before more stores, possibly ALL Macy's stores are shuttered.