Layoffs are a common tool used especially when mgmt is not sure what else to do. There are times when mgmt knows they need to do something but they aren’t sure what, so a good layoff shows the board that “action is taking place” that “we are on top of it”. Good or bad, right or wrong, its true. Unfortunately Citi over the past has overzealously leveraged it more often than not and has quite the reputation of doing so. Even among Citi’s peers their reputation of layoffs is very prevalent and because of such consumer confidence wanes and it shows in the lackluster company stock price.
The true change that’s needed, is not the layoff of company employees but rather the company upper echelon. It is this group that calls the shots, makes the decision and drives the direction. If their decisions over the course of a decade has not yielded positive results, then cleaning house up top should be done.