When the Pilot rolled out, they reported to the OVM in conjunction with Visual and they would help where needed. During Q4 they signed, did fulfillment, helped replenish, recover, process truck. Whatever needed to get done. Now, I'm not so sure. Since there are really not a lot of hours in BOH anymore due to Pricing/Merchandising going to FOH there is really no clear job description for someone in BOH Support if you're not in Receiving or Fulfillment. It's very confusing and disappointing to not be able to tell them at this point what their job actually is. They are sort of in limbo because maybe next year, it's all one bucket with everyone doing everything, including Receiving. Now, I think they report to the Omni Operations Manager which was the last I heard, although in the roll out of the Innovative Selling Model they said that it was the Style Merchandising Manager's job to oversee it as part of Visual and Promotions. I have no clue anymore. But I feel bad that these colleagues are bounced around like ping pong ba--s while there are other colleagues whose sole job it is to just to stand behind the register playing on Tik Tok while ringing customers.
Bumped for good info from @2gyk+1fL2Q7OM.