I went into my local Macy's for the first time in about 7 months since I quit. All I can say is it is capital SAD. The consolidated the registers into one "Let's Checkout" counter. That takes away from the service and experience. Are sales associates just called cashiers now with no goals? This place has become a Kohl's and all I can say is the grass is greener outside of Macy's.
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A big change in retail occurred went they came out with computerized registers. Before that time salespeople really had to be able to do math and know and memorize their merchandise. With every iteration, it seems that the goal is to run with fewer, less trained, and lower pay employees. Eventually, when AI and Robotics technology matures, I wonder how many humans will actually be working the floor. Robots can work 24/7, don't complain, don't form unions, never forget to ask for credits, don't steal, are punctual to fractions of a second, never get tired or cranky, can be programmed to know every piece of merchandise on the floor, can be designed to provide the optimum facial expression for each customer query and complaint, can capture a perfect timestamped data feed of retail theft incidents, are immune to dangerous microbes and viruses and don't need to be vaxxed, are green and don't emit foul smelling greenhouse gases, can fold perfectly with high repeatability, etc.
Some depts. (cosmetics, jewelry, maybe furniture) are still required to do Macy’s classic customer service standards like making customers clients, calling them to presell, calling them when a product is in, calling them for instore events, and then chit chatting with them when they come in. These “clients” want employees to do these things for them because they don’t want to use any form of technology to shop, to be informed about anything, and probably to do anything else.
Macy’s service at my store is on par with the assortment of merchandise we currently offer. Poor quality merchandise offerings, poor service, dirty stores and a store that welcomes shoplifters to just help themselves to whatever they want all thanks to the leadership of JG.
And now we wonder why the stores are closing.
I used to rely on MyStylist quite a bit… I can still find a couple of them, in the largest cities, but the merchandise isn’t there. I get better results at White House - Black Market or Talbots. So sad.
@1tun Sears was notorious for asking all the questions. Had many a customer just walk out frustrated.
We need central checkout in my store because most of the customers just want to pick out their merchandise, get rung up, and leave. They don’t want to go into each dept. to separately check out their merchandise - shoes at one register, socks at another register, pillow cases at another register, etc. and then be asked the same questions by different associates each time they check out. Would you like to get a Macy’s credit card or bronze enrollment? Can I make you a client? Would you like to presell? Will you do a survey and give us a “10”? What other retailers ask this many questions at the checkout area?
Good for you. Buh-bye