Regional and corporate visits where we talk endlessly about grab and runs, increasingly aggressive shoplifters, and unruly customers. Plenty of lip service but no action. We are building a culture where Macy's is an easy target and the bad guys know it.
This is as if I had written it, @4hcc+1ensIXLg. Precisely, a very bad culture is being built while we just blah blah and do nothing about it.