It is really sad what this Company has turned in to. I have worked thru mergers before & have never seen anything like this before. 2 to 3 people in a branch having to handle both lobby , drive thru & phones & expected to take no lunch, hours increased to well over 40 but make sure you have those ccgs and Irm referrals meanwhile everyone is just trying to provide the best service they can at the moment & clients are not happy in fact they are leaving. Managers are only focused on bonus incentive & do not care about their employees or wellbeing of the stress but yet at the same time use a slogan #Truist cares. When such a complicated merger is happening SERVICE should be top priority not sales. At the end of the day what clients say about your company will have far more impact than what you tried to sell them . Reputable companies who truly want to be a financial provider understand this & will outlast those who dont...
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Net income was up 24% from 2020
Deposits are up $8 billion from Q3
Branches really are not reflective of where banking has been or will go, that’s just how it is going to be.
"....clients are leaving in droves because of how badly the merger is going"
I know this kind of statement makes you feel good but I really doubt it. Most (non-high wealth) clients are not going to feel the impact of the merger at all. Nobody goes to branches anymore and most people's interactions are electronic/digital. If the money is still flowing, nothing has changed.
For those 45 seniors in out lying areas that go the branch often yes, maybe they are seeing some impact but given the difficulty in moving banks...they are here until they die.
It’s over Johnny!
Why not quit? In fact walk out or call off or quit along with the other folks on the same day.
This is the way!
They are focused on selling and referrals because clients are leaving in droves because of how badly the merger is going. That's a fact. They have to acquire new clients at a faster rate than they are losing existing clients which creates a nightmare for those in the branches and in marketing who have to weave straw into gold.
They just say they care, but those of us that work here know they don't.
Shocking.