"Maximus has more than 13 million federal student loans to service. While its CEO Bruce Caswell made more than $6 million in total compensation last year, its customer service representatives, the people who have to make the calls to the growing number of student loan defaulters, make less money than workers at Walmart."
https://www.highereducationinquirer.org/2022/01/maximus-student-loan-debt-and-poverty.html