I feel like the way they train us needs improvement. I work in customer service and I was told to answer the phones before my training was finished. I didn’t even finish learning about billing and credits. Unfortunately customer service is completely focused on billing, or people being on hold for 2 hours. I feel like they need to train us properly before forcing us to answer a call because of us being short staffed. I rather be knowledgeable then have a customer on hold for over an hour because I don’t know what I’m doing. .: @5zah+1eELaYbg
This is a very good concrete example of how the new hire training should not be done. Unfortunately, I think the training will get even worse.