so i came across a line issue today.
Contractor did a install at a restaurant attached to a hotel. The Hotel had a mini node for just a hotel channel lineup that typically doesn't have return or data channels. A contractor did a data modem install for the business and job was completed.
Later a second contractor was sent out for a trouble call for "no internet". How did the first contractor do a data install on a mini node with no data service to start with? Then the second contractor had no idea what the mini node even was and turned in a line call to fix a no return issue. WTF. That's 2 contractors that don't know sh-t and shouldn't be doing this work. In the end he was told its not serviceable. Management needs to get off their a-s and train these guys or weed out the ones that are useless. Of course in the end you cant really blame the contractors. This is a issue with who hired them and who isn't training them.