90 minute wait times and we are asked to make calls while customers stand around the store in our que. Nothing like calling customers from another part of the country to find out why they abandoned their cart order. As the customers signed into our que leave. Verizon this is why we get pi---d and shake our heads. We have lost faith in your decision making ability. Back to back to back angry customers, late lunches limited breaks. Too much stress... let's see what else you can make us do. Time for a reality check. Suspend all leadership calls for a week and dms and above make these calls. Show us how's its done. It's not so much the time it takes but more that this shows us just how much you are out of touch that gets to us. It is really sad.
9 replies (most recent on top)
How is this good use of company time? The sh-t this stupid company comes up with is insane. Nobody answers calls anymore if they don't know who is calling.
Cool load my calls!
Clicks the 3 dots.
Clicks not interested.
Logs into computer.
E-mails Hans:
"Stop wasting everyones time ja----s."
Sincerely,
Every Rep and Customer in America
Ugh. Cold calls are so 1990. Customers hate hate hate them. We might as well be asking if people about their car extended warranty. 87 calls, 86 hang up in the first two words. The last is an old lady who wants to chat for an hour and doesn't want a Celica phone.
Wait? You all care about the customers?
How effective are these calls? How much does the morale of the sales reps matter? "JUST DO IT BECAUSE I SAID SO" with no regard to customer wait times or buying experience that's supposed to be so important. Maybe our 'leaders' need to take a training on leadership. People need to buy in and you clearly are not leaders but are most definitely bosses. Learn the difference.
@whe+1dqOAYv4 I don’t think anyone is making it complicated. The point is that we still have a store quota to make and a slim possibility to make a little extra commission. Having a customer wait or walk because one rep is making calls is ridiculous. Nobody is complaining that making calls is hard they are complaining because it effects our ability to make quotas. But hey if we’re going to get forced to do it treat it like another break...I know I do.
Show solidarity and refuse to do the pulse survey period your are not in agreement with the direction senior leadership is taking regarding the company. End of story
Guys your making it too complicated. Dial it up, mute the mic, let it ring once and hang up. Mark complete. Takes 2 minutes to do them all! Lol
Bro 👏🏼👏🏼💯
This sht is SO counterproductive. We have a WHOLE telesales dept equipped to do these d-mba* calls . We work with one manager and one rep/key holder every day, all day long (on a good day) and the message from our DM is “I DONT CARE IF WE HAVE PEOPLE IN THE QUEUE, THE REPS BETTER FINISH THEIR CALLS BEFORE THEY TAKE CUSTOMERS”
I refuse to cold call someone living 5 states away about their abandon cart when I have this high a** quota and new lines waiting .