Thread regarding Teradata Corp. layoffs

Nobody replied with even one ISV app example. That tells you all you need to know.

Can anyone give an example of an ISV app that runs on Teradata? Don’t say GE Aviation since that’s smoke and mirrors. If companies are not writing apps on our database, and we canned all our apps, where does that leave us? How can someone “build the future of their business on Teradata”??? BTW we could RIF all of Marketing and there would be no impact to revenue. “MQLs” are garbage-what a waste.

It's a very good thing that the TD equipment is actually fairly sturdy stuff, well installed (usually) and of at least moderate quality. It keeps the complexity of repairs required quite low. Unfortunately there is still large number, although small over all, of more complex support of on-site activities that requires more skill and actual trained judgement and educated thought to resolve.

The few times IBM has shown up for those... Not good.

Then there's been the consistent issue of actually getting IBM dispatched at all.

Makes me sad.

Yeah, TD is behind its competitors in cloud implementation, but they've got a DAMNED good product and it's been damned sturdy due in no small part to the proactive support of the SSE's. Without the SSE's... Well, even the most sturdy army tank will wear out and require maintenance after long term use in its intended function...

Whoever posted "Teradata is focusing on partnering for services and is working out the kinks of this partner model." has NO CLUE about how Teradata approaches partnering and treats its partners (perhaps SI's excluded). "Kinks" - there is NO partner model that makes sense and kinks implies small adjustments ... when in fact a complete do-over is needed.

https://www.theregister.com/2021/07/09/teradata_outsources_on_premise_data_warehouse_hardware_support_to_ibm/

Teradata is focusing on partnering for services and is working out the kinks of this partner model. IBM has not been a competitor to Teradata in years. Dell outsourced support to IBM as does AMD and many others. As for Tera Tom well he sounds like someone in need of a new gig still riding Teradata’s coat tails.

As a small ISV who has been pro-Teradata, I can tell you first-hand that Teradata is THE WORST company to deal with in terms of partnering. They do not want partners, don't know how to partner, actively thwart partner activities, have inexperienced 'smiley faces' in charge of partner programs and have so much bureaucracy to deal with that partnering is never going to happen. It's a real mess and doesn't have to be.

Thanks DH. They will probably give him an extra bonus for cost savings. What a fiasco. You only have one product and you can’t service that? But hey, M.e. Says BUILD THE FUTURE OF YOUR BUSINESS ON TERADATA. We don’t even have applications of our own and no ISVs have written apps on Teradata in ten years. This is insane…

Looks like TDC is beginning a phase out plan. No tech giant will acquire them and even the PE vultures are avoiding the company. Shrinking revenue, no GTM partners, one legacy product, and a salesforce that is attacked every day. So sad. If you are still there, sell your stock (if they gave you any) and update your resume. Or put all your faith in SM, NC, and McKinsey. BTW they will all get paid a ton of money while the average employee gets screwed.

I was a TSR then SSR then District Manager and finally an AD before let go. No matter how hard I tried, I could not. Express the value and knowledge our field delivery team held. I was fighting NCR Managers to the end. NCR had moved to an FE model with remote support walking the FE through the necessary steps to resolve the issue. Management thought it was a great idea to bring NCR management onboard to manage support. Good old DH was the beginning of the end for field support. He did the same at NCR. Teradata solutions are to complex for that strategy. Stock is up but the company is dying.

Can't blame Tera-Tom for advertising his wares just now. TD has provided him with a golden opportunity.

As badly as the transition to IBM has been going you absolutely know for certain there's a LOT of customers looking to jump ship now.

TD is practically throwing business in his face.

You should see this from the inside.

Contracting IBM to do the premises support was like cutting their own throats, then trying to use a tourniquet to stop the bleeding, then noticing they're still dying so attempt to solve that by slapping band-aids on top of the tourniquet.

The field guys did SO MUCH, their own scheduling, the inventory maintenance, and for a lot of SEMs who tried to do as little as possible, the change management, ran the weekly reviews (for those customers at that level of service), prep work for up coming changes, initial diagnostic on almost all cases, and for the vast MAJORITY of the incidents worked the SSE's didn't have to call in to GSO, they are skilled people and pretty much the 90% of everything else that wasn't hands on hardware has been farmed out to the change team, GSO, and the SEMs.

I never knew how much they really did until they were gone and I had to start doing their job, and I never know just HOW BAD IBM was until I started having to work with them.

Teradata has been trying to fill the gap by rush hiring in India and Mexico and the people they're getting... Well, it's going to take a MINIMUM of 6 months to turn these new people into something worth a flying F... Between having to hand hold IBM and training these people who are so bad they still manage to misspell "PC" half the time, things that would have taken an SSE 15 minutes at most are taking HOURS, and THAT IS IF you can get an IBM SSR actually scheduled BEFORE the SLA has expired.

Whatever the ELT thinks they're saving by getting rid of SSE's they're burning, AND THEN SOME, on missed SLA's and pi----g away the good will of the customer and by overworking and burning out long time employees who keep getting more and more dumped on them.

The first few paragraphs are interesting .. then it turns into an infomercial for Tera-Tom and his services.

Tera-Tom is stuck in the 90’s. An outage can cost a Legacy Teradata customer millions of dollars an hour. The decision to outsource support to IBM was made by an ignorant bean counter that only lives quarter to quarter. Already a huge mistake that will force customers off Teradata. Maybe to the Cloud but not Teradata’s poor attempt to implement a solution without enough capacity or bandwidth. Way to go bean counter.