Most claims staff are now being forced to work ICS. Have been told this will go on for several months at least. Geico also announced outsourcing some of the roles to international call centers… layoffs here we come…
1 reply
In Dallas TX it is TCR1 and TCR2 working the ICS queue now. No advance warning warning or training given. And you’re still expected to work the same case load of your own department files.