Apparently the VP of Managed Services quit because of the LK and JM bull cr-p and those too have now put a guy in charge that has no background in outsourcing/managed services. Some of the customers pay ALOT of $$$ for those services and if it degrades there will be MAJOR problems.
LK and JM only care about having “yes men” running their high leverage business units versus people that actually know what they are doing.
This one will be fun to watch.
HOUSTON WE HAVE A PROBLEM !
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Who is JM ?
"At some point the operation will begin missing their contractual obligations and customers will terminate."
How easy is that in reality, though. Clients aren't staying because they want to. They're staying because they can't afford to make the switch. Breach of contract won't magically pay for a 6 ? 12? 24? month implementation cycle.
There's probably a very colorful phrase for this conundrum...
JM only cares about the bottom line of that business not about delivering quality services.
At some point the operation will begin missing their contractual obligations and customers will terminate.
If managed services fails? Where you been... That stick arm no stronger than the other POS products.
The "Peter Principle" is in full play once again at AS!
Forget the popcorn.
Fire up the grill.
Put on the steaks.
And load the cooler with beer !!!!
Got my popcorn ready