Is a total SHI-T-SH-OW
Dozens of Id--t Project Managers scrolling through incomplete and inaccurate monkey made spreadsheets marking things as "COMPLETE".
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It's the same way in CXM - either that or they change the required milestones with no discussion and blame it on everyone but the actual responsible parties leaving us to tell the client why we're going to be out of compliance for something for another year.