I had a customer over the weekend who is a well know local reporter. They started to ask me about the lack of staff, slow service ,system issues and also asked if I was aware of the article from a few months by Chris Matyszczyk. I said I was. She is doing a story on the decline in service after Covid. I will be interviewed by her this week. If anyone has issues or examples to bring up let me know in comments. I have nothing to lose at this point I have given my notice and last day is soon.
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I was injured on the job and was yelled at for half an hour when in reality, it was a result of a long time safety issue that Verizon had neglected. I was forced into quitting because Verizon stated they had nothing else for me to do, now they're coming back saying they would've accommodated me (basically a straight up lie).
Had another coworker who was injured, again due to negligence on Verizon's part, who is permanently disabled. Verizon has been delaying a settlement for years and constantly pushing things back. The lawyer said this is hopes that she commits su----e first which is the sad reality of their condition.
When I was diagnosed with panic and anxiety disorders my doctor straight up asked if I worked at Verizon and called it "Verizon Syndrome" with how many people he's had to diagnose that worked there
My list could go on and on..but that's the jist of it.
Umm how about the root of the staffing issues. Using COVID-19 as an excuse to cut its experienced and efficient work forces pay, and understaffing the stores to make it so that their experienced efficient employees were so sick of it, they left, compounding the staffing issues.
I’d bring up Hans and his history as a CEO at Erickson and how he’s essentially done the same thing at Verizon and only missing piece is his golden parachute
Talk about the ludicrous mid month meeting with your manager regarding contributions to the team and how it works,it will make her head spin.My manager said you're ki----g it for June, " I said most nights it was me and another rep after the othe 2 reps left at 6 o'clock " in a store so crowded with entitled and abusive people your safety is compromised all the time. Also the anti employee survey which has broken the morale of the employees,.
Please talk about the huge layoff that recently happened
Make sure to sound as professional and well spoken as possible so it doesn’t come off as a rant. Verizon will just write it off as a disgruntled employee who was already on their way out. Rehearse in front of other outside of work to achieve this!
Make sure they mention Verizon is hiring gamers.
Please talk about the demanding, emotionally unstable customers that weren’t raised right.
Outsourcing of everything
Commission
Air EVERYTHING OUT!! Including Hans
- Talk about how our commission is docked due to surveys that have nothing to do with us. 2. How terrible the systems are. 3. How 5g nationwide is really enhanced 4g. 4. How unsafe stores are with low staffing levels. (No breaks, forced OT, more abuse from customers) 5. We have high quotas but no devices other than Iphones to sell.
I would bring up the fact that Verizon welcomed back customers into stores with aggressive promotions but didn’t support this with adequate staffing or adjustments. Clearly they could have at least temporarily closed on Sundays or went to a one shift format. It would not have solved the staffing issues but would have least alleviated some of the stress. Also as I have stated before there have been hundreds of managers and reps from the retail stores that have taken short term disability in the last several months. All based on stress related issues caused from the stores. Verizon can’t and would never admit to this. One way a savvy reporter can find this info out is to go through the short term disability insurer. They can find out if there has been an uptick in claims. Which I know there has been . Hope this helps.
Lay it all out there!!