I had the pleasure of working at Macy’s during the “golden age” right before cell phones, internet became a huge thing, I started in 1997 and left in 2002, but honestly can’t remember if Macy’s even had online sales back then. But customer service back then was top notch. So much has changed.
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1980's Cold War and Disco inferno! 1990's Internet Revolution, Globalization, Wall Street on Fire, and Peace Dividend! 2000's Manufacturing Jobs Disappear, Internet Bust, Financial Markets Collapse, Housing Market Crisis, and Macy's Gets New Life With Merger!
With the merger Macy's got a big infusion of cash which allowed it have nicer things for the employees. Macy's had a good story and Wall Street and Investors bought into that story. Macy's was on the "going viral" side of the S-curve and there was a lot of positivity.
Unfortunately, something called AMAZON(online retail) came along. This was a truly disruptive technology. Macy's is now on the "soft side" of the S-curve and has been trying to reinvent itself as a online company. The pandemic has been a real "kick me when I'm down" moment for Macy's. The question is whether Macy's can reinvent itself and get back on the "hard side" of the S-curve. Does it go 100% online? Does it go to a mix of online and brick and mortar? What kind of brick and mortar store should it be and what should it sell? You need to sell this to Wall Street and Investors! All you sellers out there, what is your story? What do you think Macy's should sell? Ma------a(or those THC containing candies)? CBD cosmetics? G-ns and Ammo? Clothes that have pockets for your cell phone (so you aren't sitting on it or dropping it all the time)? Wine? Regional goods? Specially curated sections? etc... Macy's needs a good story and needs to execute effectively on that story.
Today’s Macy’s is a flea market full of cr-p and stressed out tired employees
Yes it was a great time to work there. But even more so in the legacy Federated stores before the conversion to One Macy's started, and before the May Co. acquisition and a bunch of poor decisions being made which started the downturn to what we have now.
the 1980s was a great decade for macys as well, especially in Manhattan.