Thread regarding Macy's Inc. layoffs

Our manager just told us that we now have to tell every customer to give us a 10 if they get a survey. She said she heard it on the regional call yesterday when they were sharing best practices. Seems like if we have to tell the to give us a 10 or it will cost us money, it's not really a fair survey. Hopefully this will work since we have unmanned registers on three floors.

Hold on to your hats, the company just added seasonal jobs so the number of open jobs in our store just doubled. We couldn't even fill the bunch of open jobs we already had, why would be double them? To make matters worse, all of our college aged employees are giving notice to head back to USC for the fall season. People Leaders are all looking for jobs anywhere else but here. Good luck.

We've had Theatro for years. It's nice IF everyone wears it....but colleagues dont wanna.

Help is on the way, it’s called Theatro. 😈

Run now!!! Get out!! The new hiring system is a complete joke but with the company having already spent millions on the contract they won’t pull out of it so now stores have to suffer the pain of being severely understaffed because you can’t even fill the jobs you have open let alone all the ones we should be adding to cover the store….oh and about store hours matching mall hours….Macy’s is so d-mb they think we will get a traffic boost when the mall closes if we are open an hour later…If they ever actually visited stores they would know this isn’t the case, no one comes to the malls like they used to!! No need to be open longer than the mall…asinine, it just spreads the floor coverage even thinner throughout the day…leadership is turning a blind eye….

An immediate solution: Aline store hours with mall hours. More coverage overlap with existing employees, resulting in less stress and more workers available to help customers on the floor, (and perhaps better scores?!). Why do we open early and stay open later than the malls we are located in? Id--tic on so many levels.

The managers strategy is to tell the customers.."hello" and that will make them happy while waiting in lines...

Its all smoke and mirrors. Available jobs are listed but not accessible. They don't really want to hire into most of them. It will be a cold day in H**L before we can actually make that bonus- set up to be unattainable.

Yes the lack of help is what is hurting our score also. We are busy, not enough help, which leaves us no time to clean up right away till later in the day, which in turn leaves demanding customers to give low scores on not being able to find anyone to help them and that the store is messy...I wonder why.
Macy's should be ashamed for not doing a better job for us to hire applicants. Just recently learned that some applicants never got the email that Macy's sends to them to accept an offer for employment. When we ask them why they didn't respond to email, they say "I never got an email". Macy's is sabotaging its own stores' ability to hire.

Ya, that d-mb survey. Customers don't like Backstage and they nail us on that. "Associates very friendly and helpful but I don't like the cheap stuff in your Backstage'. So we get a zero because of that and we can't control anything.

It's a great strategy, tell the hourly people when you hire them about getting an extra .50 cents an hour in quarterly bonuses and then make it impossible to earn bonus by preventing stores from being able to hire. It also has the added benefit of reducing labor costs and driving tenured turnover, which reduces average hourly rates and lowers benefit expense. Consider it a win, win, win for senior leaders and their bonus payouts. Expect to see a lot of authorized overtime in Q4, pay'em when you need'em, and then let'em go at the end of the holiday.

Wow! We are experiencing the same problem in our store in South Texas. Ever since the store went to that pilot program format, so many call outs on the weekends.

Same problem at our store in New England. They need to scrap the new hiring system. It’s a huge reason we can’t get any help.

They sailed on the titanic!!!!! Never made it to the store!

"We already don't make as much what other retailers and fast food places pay and we have to do 10x more than anyone working at those places..."

I think you answered your own question. Workers are tired of being treated like cr-p and don't want to put up with bad work life anymore. You won't regret applying for other jobs right now :)

Where are you located? We are having the same problem in So Cal.