Lately it has just been profit over customer & employee. Not kind of but directly. More work, no help or guidance, zero overtime or you’re threatened with termination.
With business starting to resemble precovid numbers, what little full timers and abused part timers are left, are being called on to complete more and more intensive work loads and to acceptable standards. Now we are actively hiring so at least management is “trying” to get us the help we need but the work load doesn’t diminish. And to step on our throats as we’re down they cut our store labor by 300 hours. They want 40 hours worth of work done in 28. Now obviously this will strain employees and the value of our services will suffer. But nonetheless, the “higher ups” seem to think this is the only logical course of action.
New corporate policies are enacted with corporate “overseers” implementing but giving no training or guidance to the store employees. Adding new handheld devices, new computer programs and adding more steps to try and fix a problem doesn’t make it more efficient. Sometimes less is more.
Finally, yes we all know “no overtime” is the new mantra. But if you want work done to quality standards, on time and done with what appears to be deliberate understaffing management practices then there is going to be some overtime. Make your peace with it. But no, instead of being praised or at least thanked for doing the extra work/time you are threatened with termination if you continue to have overtime. Tyrannical is the only word that comes to mind.