Thread regarding Sears layoffs

Edward Lampert had nothing to do with the Big Kmart campaign. Everything Edward has done is excellent. That man can do no wrong. His employees, however, that did not do their best to live up to the Big Kmart standard of customer service are very much at fault for the sad state of affairs the company is in. You all let Edward down and you should be ashamed of yourselves.

Thank you Edward for being great. Someday they won't ask who the next Warren Buffet is... they will ask who is the next Edward Lampert.

Don't waste billions of dollars on failed campaigns for starters! Sears lost billions on that failed "softer side" campaign, and Kmart lost billions on that mega failed "Big Kmart" campaign. Sears and Kmart lost so much money, they had none left to invest in their failing stores, so they merged together under Lampert, and what do two sick chickens lay? Nothing but failures, as they've sunk so low they'll never return to any kind of prominence again. All because of the failed "softer side" and the mega failure "Big Kmart". I guess both should have not done in the 90's what they did!

Don’t speak for me bro. I’ve never worked for Sears or Kmart ever. I’m a long time customer that got turned off by the delapidated stores, hard sell on charge cards every time I was at a register and corporate getting rid of the friendly, knowledgeable career sales associates.

Eddie Bob purposely ran both Kmart and Sears into the ground with no regard for the thousands upon thousands of employee's lives he ruined. Kmart and Sears' CUSTOMERS (not "members") cared more for the two stores than Eddie Bob.

The steep decline of Sears began in the late 80s. It continued with the closing of 100+ stores in 1993, along with the layoff of 50,000 employees from the catalog biz. 30 years later, it looks like the long zombie march of the retail side, once known as Sears Merchandise Group, may finally be coming to a close?

It bears saying that Jeff Bezos is just a useful stooge, Amazon is and always has been a CIA front.

Doubtful anyone in Eddie's Inner Circle is on this board. This is just someone poking the pig to see what kind of response he gets from everyone. A troll.

@OP+1b4WfXag Get help

Edward Lampert is a great man. Your hatred for this man is not justified when all you front line associates failed to take care of the customer.

You should take a look in the mirror and be accountable for your own actions for once. Each and every one of you owes Edward an apology letter explaining how you failed the Sears/Kmart legacy. The customers deserved better and so did Edward.

I am forever sorry Edward these associates let you down. I wish I had demanded sooner they offer better customer service. I am so sorry.

Ba-f!

I think each and every one of you are ungrateful for the many positive things Edward Lampert has done for you. Just because it is not the outcome we all wanted still does not mean he didn't give ir a vailiant effort. Thank you Edward for all the amazing wonderful things you do for Sears and Kmart.

You Lead by Example Sir. Thank you for being you and all that you do.

Gee...wonder who this is? A certain someone who moved from IL to the South but still kisses Eddie's bu-t ? RG, you are sooooo transparent.

It sounds so obvious that OP is part of EL's inner circle. Knowing nothing about running a successful retail company.
Great company starts with the top. If the leadership team constantly tried to save few bucks to give it to themselves and to the shareholders the whole thing would collapse. A company's greatest asset is its employees. Hire right, treat and pay them right and they will help you prosper. Don't ever start a business or run a business thinking that only you alone can make it successful. It could be in a short term but in the long term it will not be. Sears is a great example of this story.

As a former loyal customer, I would have demanded to speak to your managers everytime each and every one of you offered bad customer service! Sometimes I am tempted to go get a job at Sears right now to save the company myself since some of you don't have the drive to do so!

Praising store closings, you ought to be ashamed of yourselves. Costing the community their only means of retail goods and services. How terrible

Finish the job those ex-Marines did in 2003.

“Fxag” you are spot on. Macy’s is still alive and had a great 1st quarter. From spinning off credit to messing with satisfaction guaranteed to the introduction of SYW and the term “ member” forcing that on the customer and the long lines it created were reprehensible. A failure, the author’s scurrilous actions to blame the very associates that worked with the public... just a continuation of the dereliction of duty that was Lampert. HE was NO L. Iacocca.

The Little guys. The Hometown segment, in the beginning (1994) were a group Entrepreneurs that shared the dream of creating stores in rural markets that could bring product carried by the Mother ship (Sears Roebuck) to small American towns at competitive prices. Nowhere near the volume of full line stores the small appliance dealerships added to Economics of scale. Also sharing logistics and service. The addition of the 1200 smaller stores allowed Sears to get the best price per unit and crush the credit segment of the Sears card.

2005. Amazon was but a burp in the retail world, but Bezos had vision. Many Hometown owners ,a term not used til after the Great Recession, begged the leadership to understand what we had and with a little stroke of investment we could have “The Catalog” back. It wasn’t too late. NOPE. No one listened to the Owners. Anyone that “talked” was considered a complainer. Understand we had “Skin in the Game”. Many owners made investments into additional stores believing the misrepresentation that was happening 2012 and on. I personally lost a quarter of a million dollars in the whole debacle. The stores gone. Me shaking my head wondering how one man could do this... So the the OP the man you have put an a pedestal is a failure and sadly will be in all Business 101 college texts in the coming years. A Pariah at best.

To all Sears owners and Associates I wish you the best. It’s time to move on from an irrelevant brand.

OP can go choke on a member

Hey OP we’re “Members” not “customers”.

As a Member, I decided to never again wait in the only open check out line for 30 minutes. Last visit was 10+ yrs ago. I’m sure the wait is not that long now...as there are no Members in the stores!

Your right. I could have saved the company, but was a horrible sales clerk. OMG Lord have mercy on me for causing the fall of Mr. Edward Lampert's empire. Can you ever forgive me Mrs. Lampert?

What a stupid question. Probably the person posting it has never even been in a Sears store. HA! I'm sure this person is the same one who started another thread about having the "utmost and endearing respect for Mr. Edward Lampert". If you have a crush on the guy fine.........nobody here cares.

OP, what did YOU do? Obviously, NOTHING. Trashing others is so "positive".

Lol when any customers asked me to check the back. I said sure! I proceeded to go to the back, sit/play on my phone for 5-10 mins and tell the customer that we didn't have it lmao

What makes you think the OP likes Lampert? This is just another troll post trying to elicit anger to make himself feel better about himself as he sees people get mad at him.

Top brass had destroyed Sears back in early 1990-s when they had ki---d their "proto-Amazon" Sears Catalog and ruined the delivery logistics (that was established, advertised and very successfully used through the previous decades). All, that those clueless overpaid losers in the Sears upper management had to do, is to swiftly switch Sears Catalog to the online version and prevail.

Eddie (love him or hate him, or utterly don't care - like me) simply finished the job, it was already too late by 2005 - Amazon had ate their lunch and effectively (not in name) became, what Sears Catalog used to be for more than a century :-(

I would have ignored most direction and directives from HQ Ran stores with input from the associates, focused on SALES! What a concept. A retailer focused on SALES.
EL was an id--t

You obviously never worked for the guy then. Let me explain what went down and how morale and customer relations were destroyed through toxic management. We were hopeful when the merger happened, then our benefits began to be stripped, we were told it was because we weren’t “producing” results and undeserving of bonus’, tuition reimbursement, matching 401K contributions etc... so many good people left.

Employees were mandated to participate on pebble (since you never worked there, Pebble was the internal “social media” platform used to abuse associates with). I remember one particular post from a regional VP praising his team for all their hard work and dedication during the previous quarter. Our fearless leader responded by shredding the VP on the platform for praising associates when they fell short on meeting the impossible sales numbers set by Eddie. And it got worse from there, as leader tried to use pebble as a way to support their teams and praise their efforts they were systematically belittled and undermined. The cruel, destructive semi public humiliation was very successful, in driving good leadership away.

Then there was the finger pointing and blaming of everyone and anyone that tried to execute flawed strategies and schemes. Hey he gets full credit for Sears essentials, ki----g the “expensive Grand format, SYW (and the ramming of it down everyone’s throat), forcing subpar technology onto stores (tablet checkout and removing registers ruined appliance customer service and sales). When his pet projects failed everyone down to the store associate was blamed because his ideas were so spectacular (spectacularly awful and detrimental). The atmosphere he created caused the flight of customers and associates so, yeah.

So thanks for reminding us how Sears/Kmart failures were blamed on the associates and for deflecting all responsibility away from your hero- he’d be flattered you’re trying to be just like him, but he’d find mistakes in your execution, criticize your failed attempt to elicit the response he expected and have you in a fetal position, rocking back and forth when he was done telling you how badly you performed at untarnishing his image.