Imagine if all the customers that have been screwed over start posting....
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Here's another review of that stellar service!
On 2/19/2021 I placed order number ** to wb mason online. The order was based on an offer of free shipping for all products ordered. Partial order was received 4 days later with no mention of the remaining order. The website indicated it was an open order for the 10 bags of 14cu ft loose fill. after not receiving my order in 10 days, I contacted * in the customer service on 3/3. She looked into the order and told me due to the large size of my order it was going to be shipped to me * large truck no later than 3/12. She confirmed the order was definitely going to be shipped. I waited until 3/12...NO ORDER. I contacted * in customer service who indicated he was familiar with the order, he would look into it and get back to me. Today, 3/15 they cancelled my order. One month after it was made!! The company realized the offer for free shipping was a mistake for such a large order, refusing to ship it claiming supply issues. The products is still available for purchase on the website with immediate shipping if buyer pays shipping costs. WB Mason falsely advertised free shipping, it was /is a deceptive business practice. They reneged on a committed order.