Why? To fully do what BP and redhead want, they need IT. And IT doesnt really exist at CF anymore. Just a bunch of energizer bunnies trying their best. Some VERY bright people worked there at one time, a few still there just biding their time, and then NO ONE will know how to keep the lights on. Just wait to see what happens when a few of those 441 systems go offline and customers and brokers can't purchase CF policies! [BP from the throne (forehead slap) - "Those damn IT people!"]
What percent would you say "transformation" depends on IT? 70%? 80%? More?