ADP has so many leads and managers that oversee a group that they know nothing about. Even worse is that they do not take the time to learn the tasks of the group they oversee.
This is awful. I’ve worked before in a company where my boss didn’t quite understand what I do. After all, I did not expect it, because he had never done my job. However, unlike the manager here, my former boss did care to learn more about the work we were doing.