Customer Obsession: the default response when someone is debating you and wants you to shut up
Ownership: something your manager says when they don’t want to do something
Invent and Simplify: a way of telling someone to work hard on something that’s known to be broken
Are Right, A Lot: a way to make people feel good about themselves
Learn and Be Curious: helicopter parenting
Hire and Develop the Best: a captain obvious principle
Insist on the Highest Standards: another way of saying “do it better”
Think Big: a way of wasting your time thinking about something that will never happen
Bias for Action: a way to point fingers at those people who are NOT doing your job
Frugality: this only applies to L6’s and below
Earn Trust: an LP designed to initiate other LP’s
Dive Deep: a good one but falls into captain obvious bucket
Have Backbone; Disagree and Commit: the translation is “silently have a backbone, silently disagree and commit verbally”
Deliver Results: aka - do your job