I must have missed the memo.
tried to call IBM HR 800# (1-800-796-9876) with a payroll question (it was the phone # on the bottom of the paystub)
email sent 2:45pm ET 2/22/2021... how long till I hear back?
tick tick tick
TSS division does not handle laptop support any longer ? How about MAC book ?
now we're cooking - thanks for the corrected vmsg @ IBMHR800#
Hello XXXXXXXX,
Thank you for your email. Your request has been received and will be reviewed by an HR advisor. Based on complexity, we may also assign your request to a Level 2 support.
To add additional comments, please reply to this email. The ticket number for your request is (xxxxxxx).
Thank you,
HR@IBM
Do you need real time HR support? Check out the enriched AskHR bot available anytime at https://w3.ibm.com/hr/askhr/home.
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OP again... I am guessing IBM HR is reading/has read this post
I tried the 800 # again and found the message had been updated (inlc diff voice).
OK so now there is another 800# (866 I think) for certain benefits which is likely Fidelity (altho the message doesnt specify who you will be calling.. pls update it)
and the ASKHR bot direction is a little clearer and the email iD for separated/retirees is IBMHRPRO not IBMPRO... so I have tried to resend...
tick/tick/tick
8am ET 2/26/2021 ... the other post below said got an answer sin 2-3 hrs.
OP: I included and attachment which had all required specifics.. 48 hrs and crickets
They answered me within two hours. They do want you to list your ibm details in the email.
So it would have been faster if they had those details.
They outsourced the laptop support to Lenovo’s call center. Worst experience of my life. Ended up fixing it at shop myself and paid for it out of pocket.
Gee.. they didn't even try to offshore them. Don't you luv IBM maddening self-help tools?