So, I have this dilemma. I've owned Kenmore appliances since the '80s and now recently I called for service but gave the wrong contact information so when I was given dates for when the tech would come in I was told the next day and the cost of charges. I asked why I would be charged and they pulled my info again using a different phone number and were told I needed to wait two weeks. What the hell? How is this even possible???
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Wait. Does this mean that they offer preferential service to collect work over prepaid warranty service? What a scam.
The desperation of getting cash outweighs Sears than providing prepaid service.
I can't believe they did that to you, my local service office always tends to my repairs needs in the most efficient way. And that is why I keep renewing my extended warranties with Sears Roebuck and Co.
If your appliances are from the 80's maybe it's time to replace them. I'm surprised they will even be able to find parts for such things. But then again, I think most of what Sears has left in their inventory is from the 80's.
Ana think positively. You just learned how to beat the system!! Call back, have them schedule your annual maintenance checks for tomorrow as “collect calls”
Tomorrow, when the tech arrives, show him your Documentation for coverage. The tech will then change the coverage from “collect” to “protection agreement”.
Soon there will be no one left at the company to service your appliances. If you haven't noticed. KMart and Sears combined have less than 60 full-line stores, and that number is waining smaller quarterly. The company is also reducing their other interests in tandem with the stores and I am sure that this does reflect on the quality of company response and response time for service technicians. You have boarded the same vessel as thousands of other customers that still believed that Sears was a reputable company, please don't forget to bring your own life jacket as the hole in the hull of the ship was patched with duct tape by the liquidators, after slamming into the side of a toys R us building being towed by their bus sized RV, maybe one of the oriental rugs the liquidators carry around will be an actual genie rug and fly so you don't drown while waiting for a coherent answer from Sears.