I feel genuinely sorry for the customers who are staking their organizations and their livelihoods to this train wreck. Every year the customer experience declines; with products that don't work, don't integrate, support that doesn't really help, and the only answer offered is to hire overpriced professional services consultants (who are often learning on the job). The success stories bandied about in the press and at company meetings are a cherry-picked few exceptions to the many, many failures or non-starts that are the overwhelming reality. At the same time, though, VMware is built upon servicing a dying customer base; who is losing relevancy and influence to their own organizations by the day. Even now, VMW is fixated on chasing the developers; all the while that the industry is moving to low-code, no-code platforms and technologies. Talk about being one step behind...