Has anyone heard of layoffs or changes in these groups? It seems like changes have been trickling down but many people think a major reorg is in the works.
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It’s already confirmed/announced on the Hub that TAP CS will move under Operations and away from current Head. Unsure what that means for the top leader in AA but they’ve lost my respect already by outsourcing and scaring a lot of people.
Nothing like a podcast to announce changes and a compelling vision. That’s like the government calling a 9:30 PM press conference on a Friday evening to announce something substantial yet unpopular.
The podcast that the Steve Hasker did with Kirsty roth last week sounded like they are rolling all segments of TR into one. I am not sure where that leaves all the Directors and VPs of each segment. But the message from vps in our segment is different from Steve and Kristy's podcast.
There are whisperings that customer success for tax professionals (TAP) is going to be reporting to someone outside of the TAP structure. I wonder if this is a precursor to moving under the CTO as was referenced in an earlier post?
Is customer success being merged from all three segments into one overarching team that services all segments?
There is also anticipation that there will be more layoffs after January 1st due to this reorganization.
This may sound like an over reaction, however my advice to every single TR employee is to update your resume and begin to build your network and make it known you are open to opportunities outside of TR. You may have survived this round and the last 10 rounds, but time will run out, I assure you, so prepare yourself. The folks that have 10+ years in or at Director level or higher, keep your options open, your severance will be nice and you can get a little bonus on the way to better things.
Wow so they really did ask people to be quiet about it? I guess with almost everyone remote , it would be until next year that people actually found out their co workers aren’t there anymore. Trust me though, it doesn’t help when your co workers know you’re laid off but their job is safe. Many are cruel.
It’s sad that they pretend to care about our mental health but then lay us off to save a few bucks. On top of it, they ask they we be quiet about getting let go. Why? Are they embarrassed by their choices? They should be. Just another example of their lack of transparency. I don’t know how anyone can feel secure in their role within customer success. High probability you will get laid off regardless of your performance.
Now how do you think those Customer Support reps are chosen, is it possibly the most tenured ones, or put another way, the oldest ones. Don't worry they will provide you a sheet with your severance with the ages of all the other people whose jobs were eliminated.
Let me put this in context. A support rep makes about 40k/year and a senior leader in the organization makes at least 10 times as much as that. Let me add that up, so you let go of 10 people who directly impact the customer experience to keep one person who has failed miserably over the past 2 years. Thank god for the consultants, these decisions are just brilliant.
Today 10 Customer Support reps were let go, and apparently a mix of Ann Arbor and Texas. They couldn’t manage the current big workload, and adding 10 new Manila reps seems like a slap in the face and a bad choice.
My mood elevator crashed a long time ago.
It's all over the company, but if you are safe now, doesn't mean you will be safe next year. Just remember to assume positive intent and manage your mood elevator!
@1qyc+18luttcM - is this specific to Corporates, or is it also referring to the Tax & Accounting Professionals and Legal?
I am a customer success lead in TAP - trying to determine which way the wind is blowing.
Brian P announced that Customer Success is moving under the new CTO (in Zug). Recent announcement on minor changes in Customer Success Jon S. A new strategy officer was hired in Zug. RIFs in the NY strategy team. Rumors about redundancies in proposition strategy. A new product operations leader in digital team centralizing things. A lot of it is rumblings about change coming and potential implications across segments.
What changes have been trickling down? Which segments are these areas in? Legal? Tax? Corporates?