These are just a few of the many customer complaints about not getting refunds. What happened to Fossil's Integrity?
"@fossil STILL DID NOT GET A REFUND ON MY ORDER. IT HAS BEEN A MONTH. CALLED YOUR CUSTOMER SERVICE LINE SEVERAL TIMES.""
"@fossil WORST EVER CUSTOMER SERVICE. NEVER GET BACK TO YOU. I'VE CALLED AND EMAILED SEVERAL TIMES, STILL NOT RECEIVED MY REFUND OR A WATCH??? WHAT A JOKE!"
"Instead of focusing on new products, maybe you should focus on bettering your operations and customer service.
You clowns actually think that it’s OKAY to keep a customer’s money even after your receive the return and that’s BAD BUSINESS. I’m embarrassed for you. Not to mention that horrid customer service woman “Tina from Hungary” who obviously hates her work and doesn’t AF about providing actual service to customers.
You can be sure that the bad word about your business is going to be reaching my full social media influence."
"Too bad you guys lost my husbands shipment of his smart watch and then stole the money and won’t process a refund. Your customer service is despicable. You don’t care about your customers."
"Terrible customer service. Have not received the refund for my return from the start of December with no response from customer service. I would like my money back!"