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Companies are realizing that the knowledge gap across their organization is growing larger. It hinders service and support processes and outcomes.
Service Management will be transformed with an intelligent virtual agent coupled with knowledge management capabilities.
Whether the BMC and ComAround acquisition with result in an integrated solution for your service management, we do know that Serviceaide has a solution today.
Luma Virtual Agent, and award-winning solution, leverages knowledge functionality to harness the power of information. A virtual agent joined to the knowledge repository will magnify the power of self-service and intcrease end-user satisfaction.
Luma Virtual Agent leverages natural language processing and machine learning to create a conversational interface via voice, email, chat and other channels that understand and proactively guides users to the answers they seek or fulfill through automated services.
Contact:
hello@serviceaide.com