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Ricoh announces reorganization

Transforms into digital services company with 5 divisions:

o Digital services
 Digitally connect customers’ offices to improve workflows
o Digital products
 Provide edge devices that connect offices
o Graphic communications
 Provide digital print solutions with high volume and high quality
printing equipment and solutions

o Industrial solutions
 Provide solutions to digitalize customer’s manufacturing and logistics
functions
o Futures
 Create and develop businesses that contribute to solving major social
issues

Consolidate corporate functions into professional services organization
To be completed by 4/2021
Issues requiring resolution:

o Allocate management resources
 Result of decrease in demand for office printing
o Accelerate growth businesses
o Business autonomy
 Clarify roles and responsibilities between businesses

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9 replies (most recent on top)

Ricoh's problem is they protected all their copier salespeople and got rid of those that understood document and data capture culminated with business process workflows. Ricoh acts like it is smarter than it really is. The good old boy system has caught up to them.

What about Ricoh Australia, lots a redundancies April-May 2020 due to negative affects of Covid pandemic on economy, things are improving now so anyone have an opinion where the company is headed in 2021

Wow just saw a video of the new Ricoh. Scary enough it appears they are putting a new spin on the service led strategy that destroyed all profit. Have to notice they didn't mention core products in the video. I'm with the consensus it sounds like machine base/service will be going to the dealers. It makes even more sense when you consider the number of dealers that are teetering on the edge of going under. Added base might make the difference of them staying in business.

I would have to say then that the end goal is to send the copiers and printers sales and service to the dealers. It offloads all the costs and then Ricoh can concentrate on whatever this new venture is.

I have worked for Ricoh a very long time and I have never seen such poor communication and lack of direction. Seems like all focus of the company is being directed towards dealers. One big sh–show.

"This will be great for customers," said no one.

Interesting, not sure what is meant by " Consolidate corporate functions into professional services organization " but I suspect that means a leaner organization that supports all 5 new organizations

"Allocate management resources" most likely means more management lay offs.

Obvious shift to separate Graphics and Industrial print from the rest of the organization

"Result of decrease in demand for office printing" is the only mention of non-production products could mean another shift to dealers.

"Create and develop businesses that contribute to solving major social issues " is weird

My guess they are working towards more of a pre-IKON organization, but more updated for current markets.

Rearranging the deck chairs on the Titanic!!!

An unprecedented amount of lipschtick!

Thread regarding Ricoh layoffs

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