I have been seeing a lot of "venting" on this forum. It is not the best place to provide feedback. If you really want to provide feedback go to Glassdoor. CareFirst HR has an active presence there and they cannot erase feedback or comments, but they can respond to yours. Good news, you can respond back. If you have things to say, go to Glassdoor.
https://www.glassdoor.com/Reviews/CareFirst-BlueCross-BlueShield-Reviews-E269607.htm
CareFirst ratings are way too high there! Let's notch them back a bit!