I retired recently (not due to a RA, just my deciding it was time, but I do wish well to all IBMers, present and ex-), so some of this is moot to me now, I had been still working when the pandemic hit in NY, when everyone was sent home, so we were doing a lot of that. Thanks for the pointer to Diane Gherson's interview, it was interesting. My experience (now that I can be honest) was kind of mixed with the whole work-from-home thing, which is how I interpreted what she said. One of the frustrating things for me was the IBM infrastructure, their e-meeting software is via Cisco Webex (replacing IBM Sametime/SmartCloud meetings, which they sold off) was never very good frankly, I don't know how many meetings we had where it was tough to get everyone on. They piloted both Webex and Zoom, Zoom was vastly superior, particularly with marginal equipment (and also off-shore, with China or India, where they have all sorts of bandwidth problems), I have no idea why they chose Webex. It was interesting to me, too, Diane's picture in the video is OK but not great, I wonder if she is stuck on one of the old/slow ThinkPads (the Macs, at least recent ones, tended to have better cameras), or if her internet connection is just not great. Nice home office though. In terms of what she says (and she presents pretty well, looking past the fuzziness and so forth), I think it is basically correct. I worked in development, I never figured it all that difficult to manage and measure people, or vice-versa be measured, there is a lot of having to do that anyway, as in development we had multiple sites and in some cases time zones to work with, made no difference if you were at home or at work. I would e-meeting into some German based meetings from home, just easier, but connection was about the same, office or home. Measuring/tracking I never figured that difficult, you talk weekly (and I had a manager in San Jose, 3rd line in Germany) or whenever, and you always have problems counts and library/burn down tracking (to some degree, getting status 1 on 1, when things are going smoothly, can be be a waste of time). Development teams you do scrums, and a lot of those were on-line anyway. Some of our teams set up sort of a social-scrum, just a meeting to not talk about work, but just life in general (things like where to buy masks, or whatever), others did a lunch meeting, so there are ways around the social isolation, to a degree. And there is also the various Slack channels. So you manage.