A&E REP...... "Hello, I'm calling from SEARS / A&E to inform you that our technician won't be out today to repair your refrigerator because he called out sick again, or his van broke down, or he had a family emergency, or he overslept, or his TM screwed up his vacation time again and gave him a route when he was supposed to be off, or he has to take a d–g test due to a work related vehicle accident or he needs to go to emergency care for a work related injury, or.. or.. well... well WHATEVER!! He's just freakin' not coming today!" NO OPTIONS!!!
MEMBER..... ''ARE YOU KIDDING ME??? I TOOK THE DAY OFF OF WORK FOR THIS. I HAVE AN MPA! I'VE BEEN WAITING THREE WEEKS TO GET THIS REFRIGERATOR FIXED!! I PAID ALOT OF MONEY FOR THIS THING, AND I EXPECT IT TO BE REPAIRED TODAY. YOU BETTER GET ANOTHER TECH HERE TODAY, THIS AFTERNOON!
A&E REP..... "I apologize for the inconvenience. There are no other techs in your area today. Would you like to reschedule?"
MEMBER..... "I guess I don't have a choice, DO I?? When can the technician come out again?" (Expecting to hear 'tomorrow')
A&E REP.... "Let me see..... (typing noises).. The earliest date I have available is another three weeks from now."
MEMBER.... Cussing, swearing, and verbally belittling the rep until the rep disconnects the call because the member swore at him / her.
YAY!!! All from working from home. And rinse and repeat. Over and over and over and over again. EACH. AND. EVERY. DAY!
Shut it down. NOW!!