My company has been selling on the Sears Marketplace for about 7 years. Sears owes us approximately $1,100 for sales that we have made and they have not paid us for them. We have been trying to resolve the issue with them since February but their Customer Support (ha!) only responds saying that they have forwarded our information to the appropriate department for review and then no one ever contacts us. It has been going on for over 4 months. We have contacted them at least a dozen times and get the same answer. There is no phone # to call and they will not give a phone # to us to call them. We fulfilled our end of the contract and they are keeping our money. We need this money to pay our bills and they are ignoring us while sitting on our money. Run from doing any kind of business with this company - fast!
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This sounds like a company ready to file for Chapter 7. See the article posted about Seritage / Transform. EL has been screwing people over for years.
I'm sure posting here will resolve it.
Join the club. They owe us about $60k for services provided in 2019. We cut them off when they stopped paying; but can't get payment on the final invoices which were NET60 (as all tech contracts were). All of our contacts just ignore us and never return calls or emails. The employees are completely complicit in what's going on and seem fine screwing over vendors. Wait until they try to collect their severance - hah! We were contacted about joining a class-action suit with a bunch of other vendors, but what's the point; they are gonna file Chapter 7 any day now.